Refund policy

We have a 10 day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, in the 3 pieces with the Allen Key and in the box.

You'll also need the receipt / email / order number for proof of purchase.

To start a return, you can contact us at hello@lovethathandbag.com.au

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@lovethathandbag.com.au

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right immediately. Please note each stand has been hand welded - there are small weld marks on every single stand - it is a commercial item that isn't manufactured in bulk. Each stand is welded by hand.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please always keep us up to date by emailing hello@lovethathandbag.com.au

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at hello@lovethathandbag.com.au